Welcome to Billzo. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and protect the information you provide when using our parcel management and billing platform.
By using Billzo, you agree to the collection and use of information in accordance with this policy.
01
Information We Collect
We collect information that you provide directly to us when using the Billzo platform. The types of information we may collect include:
- Account Information: Name, email address, mobile number, and login credentials used to access the platform.
- Parcel Data: Parcel details including sender and recipient names, addresses, weights, dimensions, tracking IDs, and delivery statuses that you enter or scan into the system.
- Billing Information: Invoice details, pricing data, payment records, and billing summaries generated through the platform.
- Scan Data: Barcode and QR code data captured through the parcel scanning feature.
- Usage Data: Information about how you interact with the platform, including pages visited, features used, and time spent.
- Device Information: Browser type, operating system, IP address, and device identifiers used to access Billzo.
02
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Billzo parcel management and billing services.
- To process parcel data and generate accurate invoices and billing records on your behalf.
- To enable the parcel scanning feature and auto-populate parcel details from barcodes or QR codes.
- To send you important service-related communications, updates, and notifications.
- To respond to your enquiries, support requests, and feedback.
- To improve and enhance platform features based on usage patterns and feedback.
- To detect, prevent, and address technical issues or fraudulent activity.
- To comply with applicable legal obligations.
We do not use your personal data for advertising or sell it to third-party marketers. Your parcel and billing data belongs to you.
03
Data Storage & Security
Your data is stored securely on our servers. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Security measures we employ include:
- Encrypted data transmission using HTTPS/TLS protocols.
- Access controls ensuring only authorized personnel can access sensitive data.
- Regular security reviews and system monitoring.
- Secure password hashing for all account credentials.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your Billzo account.
04
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating the platform (e.g., hosting, analytics), subject to strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with prior notice provided to you.
- With Your Consent: For any other purpose with your explicit prior consent.
05
Cookies & Tracking
Billzo uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small files stored on your device that help us remember your preferences and session information.
We use the following types of cookies:
- Essential Cookies: Required for the platform to function correctly, including session management and authentication.
- Analytics Cookies: Help us understand how users interact with the platform so we can improve its functionality.
- Preference Cookies: Remember your settings and preferences across sessions.
You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of the platform.
06
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to applicable legal obligations.
- Objection: Object to the processing of your data in certain circumstances.
- Portability: Request that your data be transferred to you or a third party in a structured, machine-readable format.
To exercise any of these rights, please contact us using the details in Section 9.
07
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Parcel records and billing data are retained for the duration of your account and for a reasonable period thereafter for audit and legal compliance purposes.
When data is no longer required, it is securely deleted or anonymized.
08
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to your registered email address.
We encourage you to review this policy periodically to stay informed about how we protect your information.
09
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us: